Door Supervisor
Door Supervisor Level 2 Certificate
Door Supervisors and door stewards, also referred to as 'bouncers' or 'floor supervisors', judge the suitability of the people entering licensed premises in order to uphold security. They also maintain order and safeguard the well being of customers on the premises.
In large venues/stadiums queue management techniques are used to avoid conflict, crushing and queue jumping. Body searching may also be used, which may involve metal dictators to deter the carrying of weapons.
Door Supervisors patrol inside a venue or stadium and ensure that they can be located in the event of an emergency. They liaise closely with the police, first aiders and the management, to play a proactive role in defusing a hostile or violent situation. They also work to reduce the supply of drugs into the venue/stadium.
Training Course - Door Supervisor Level 2 Certificate
The Akona training course for the Level 2 National Certificate in Door Supervision can be delivered over four full working days, during the weekends and/or evening sessions. The total training time will cover 30 hours and includes two examinations.
The course is split equally into two broad sections:
- Roles and responsibilities of a door supervisor
- Communication skills and conflict management
After successfully passing the course a Door Supervisor license is issued, this must be renewed every three years. The course covers:
- Introduction to Door Supervisors
- Legislation regarding Door Supervision
- Licensing requirements
- Controlling entry to premises
- Health and Safety
- Drug Awareness
- Fire Procedures
- Dealing with customers
- Power of Arrest
- Power to search customers
- Conflict Management
The Final examination comprises of multiple-choice questions which covers all the theory and practical applications of a day-to-day door supervisor.