What does this qualification cover? The qualification is 30 hours of training and two one-hour assessments. The course is made up of two units: Unit 1 -Unit 1 - Roles and Responsibilities and Unit 2 – Communication Skills & Conflict Management. Unit 1 - Roles and Responsibilities This unit covers how to comply with the law, access control, searching, patrolling, security and emergency systems, communications and reporting, fire safety, health and safety at work, customer care and social skills and equality and diversity. Unit 2 - Communications Skills & Conflict Management This unit covers avoiding conflict and reducing risk, defusing conflict, resolving conflict and post-incident considerations and learning from conflict. What you gain from the qualification Successful completion of the award will help to gain employment as either a Door Supervisor or a Security Officer. |
|||
